To succeed, a business needs effective and humane management, enthusiastic and qualified employees that know they are valued. It also needs customers that come back over and over again.
01.
What is L’Essentiel at work
“L’Essentiel at work” is a tailor-made service that responds to your needs and particularities according to the size of your company, the state of your team, your strengths and weaknesses in order to energise the team and establish a good relationship with your customers.
Customer service becomes primordial especially when access to the internet is so easy. Social networks and sites allow people to express their opinion on what you do, on your products becomes commonplace. These opinions count, the public reads them and makes choices based on them.
A bad reputation can be very expensive, but if you have all the cards in your hand and a healthy working environment, your job and your company will become a source of pleasure and success.
02.
Burnout
Burnout sets in gradually, when stressful situations and responsibilities are superimposed on each other and exhaust the worker. At a certain point, the person runs out of personal resources and is no longer able to cope.
Some of the causes of burnout at work are directly attributable to the company (overwork, lack of recognition, managerial pressure, poor atmosphere within the company), while others have to do with the personality of the individual (perfectionism, excessive professional ambitions, fear of failure, lack of self confidence or lack of confidence in others).
The level of tolerance to stress varies from one person to another, and personal circumstances can also have an impact and aggravate a state of burnout (family difficulties, divorce, dependent parents).
Source: cadremploi.fr
The support offered allows the entire structure to be worked on, whether it is an independent activity or a small business.
03.
Customer service
For customers to remain faithful to your brand, or even to become a fan of your business, it’s necessary to be able to give good customer service. This means:
- A quality product
- The ability to communicate with the customer
- Being able to guide them appropriately
- Being flexible
- Being proactive
- Being honest in regards to what you tell the customer but also towards your mission
- Recognise your mistakes.
- Use the right tools
- Go a little further than what is expected or announced
An analysis of your customer service will make it possible to offer tailor-made coaching.
04.
Team management and non-violent communication (NVC)
To give good service it is necessary to have a strong and efficient team that:
- Has a clear common goal
- Is able to communicate
- Is able to listen
- Trusts their employer
- Feels valued
- Has the option of evolving within the business
- Is flexible
To have a team that functions well a business needs a manager who understands what is important in :
- Having the ability to communicate
- Being positive and adopting a win-win strategy
- Being flexible and creative
- Not losing sight of their mission
- Being able to inspire
- Knowing how to guide
- Recognising and making use of each team members strong suit.
- Developing respect and trust.
Further information in non-violent communication
05.
Office Organising
Profitability is a source of pressure on companies.
Wages are a very important post, it seems to me that it is fundamental to ensure working hours are efficient. On the one hand to relieve the economic pressure on the company, on the other hand to relieve the worker. It is possible to achieve both at the same time.
We can do this by optimising the organisation whether it is time management, managing ressources, administration to avoid wasting its resources.
For the self-employed, the boundaries between our private and professional lives are blurred. We can analyse your particular case to find the solutions that work best for you.
You are self-employed and find it difficult to invest in coaching but you and your company are at risk? Get in touch anyway. We can discuss this, without any judgement from me, and work out a plan that suits us both.
06.
Info:
A first consult in your business allows me to make a diagnosis, establish a plan of action and a price quote.
The diagnosis includes an in person interview with you, with key members of the team, a written report, an action plan and the quote.