Terms & Conditions ** - L'Essentiel Coaching

Conditions Générales (last update: 19/02/2024)

1. Introduction

In these terms and condition, each time the terms « in writing » is use, it means that a document that has been signed by both parties, a fax, an email, a registered mail letter, or any other means of communication agreed upon.
The stipulations of these terms and conditions form part of the offers or contracts concluded. The customer is deemed to have read and accepted all the clauses, unless expressly stated otherwise in writing.
By placing an order, the customer confirms their full and unreserved acceptance of these terms and conditions, without being able to rely on their own conditions of purchase or payment, even if they appear in his order confirmation or any other document.
Drafted offers can be subject to omission or calculation errors; they remain valid for 30 calendar days, after which they automatically become null and void. Offers remain confidential as long as they have not been accepted within the indicated time-frame by the customer.
Any order placed will come into effect and bind L’Essentiel after written acceptance by the latter.
Coaching is a bespoke support framework aimed at bringing people towards autonomy and dynamic changes. It is a construction process based on information, conversation and exercises. This process is based on a collaborative partnership, it is guided by goals that are defined from the start. It allows the “Coachee” to develop their full potential, know-how and interpersonal skills to better adapt to his professional environment
Role of the coach : the Coach suggests points that will help the “Coachee” to position themself. The Coach accompanies down a path that leads the person to taking the necessary steps to make these changes happen. Unlike an advisor, the Coach refrains from spelling out solutions and accompanies the “Coachee” into developing their own responses. Abstaining from giving advice and solutions doesn’t apply in the case of Home Organising, Positive Parenting, non-violent communication, time management since these are based on learning tools rather than in the sense of NLP coaching.

2. Work Ethics of the Coach

Respect and confidentiality in coaching sessions: Sessions remain confidential. Notes are kept under lock and key during 3 years after the last appointment unless the client specifically requests in writing that notes be destroyed.
An agreement to share professional secrecy may be considered. The client may authorise L’Essentiel to communicate with the client’s care team if necessary. This care team may include a general practitioner, psychologist or psychiatrist, dietician or nutritionist. This confidentiality will only be shared if both parties agree in writing.
The coach regulates her own practice and seek supervision when appropriate and necessary. The coach will continue learning and developing her skills.
Respect of the client, of their person, choices, goal of the coaching: developing autonomy of the client so they can assume full responsibility of their choices.
Influencing the coachee is banned

3. Common commitments

Implication : The person being coach will fully implicate themselves in the process and have time to prepare sessions and apply themselves to acting on decisions made.
Duration: certain services are offered on the basis of a pre-determined, fixed minimum number of hours worked (a package). The coachee may request additional hours if the package is insufficient. Coaching outside of these packages involves a commitment over time to the process to ensure a result.
Dialogue : a coaching session is a moment that allows for trust, transparency, authenticity, constructive feedback and other values that allow a deeper connection to oneself. For this reason a session for an underage person will face the coach alone to allow them to be open. The content of these appointments will remain confidential between the teenager and the coach as it would be for adults unless the teenager gives specific authorisation to communicate content to their parent.
Punctuality : the Coach ensures that dates and appointment times are respected. In the event that this isn’t possible the client will warn the coach as soon as possible. Tardiness by the client will be deducted from the appointment time however the session will be invoiced at the full rate
Attendance: In the event that a client cannot attend an appointment they must warn the Coach 48h ahead of the planned appointment to cancel or reschedule. In the event that several service dates have been agreed, they are considered firm by the parties. The customer remains free to continue or not the contract, but any cancellation must be made at least 48 hours before the date of appointment. Any appointment cancelled by the client in the 48 hours preceding the day of the mission will be invoiced up to 30% of the amount of the cancelled services.
The Coach has the obligation of providing the means but they are not obligated to provide result. Coaching is a process that takes time during which the Coach will guide the client towards the clients goal.
The “Coachee” is responsible for their work during the sessions and the consequences of this work on themselves and their environment. Coaching is a personal and/or professional development process, the client is responsible for the decision they chose to make. The Coach can, in no way, be held responsible for any decisions acted upon during of following the coaching period.

4. Payment & cancellations

Invoices are sent to the customer every month for the current month. Invoices are sent to the customer by email.
All sessions are payable in advance, by bank transfer to the CBC BE33 7320 5497 9146 BIC / SWIFT CREGBEBB account in the name of Isabel Leeson, Rue du Cocher 8 at 7830 Hoves or, by Bancontact / Payconiq apps or QR code at the time of the agreed coaching session or, at the latest, within 10 calendar days from receiving the invoice.
To guarantee a reasonable return on investment, coachings are sold by flexible series or as fixed packages.
Fixed packages are composed of a predetermined number of hours that will be invoiced as such. Additional hours can be requested by the client within the availability of L’Essentiel and will be invoiced according to the current hourly rate.
Series are composed of a theoretical average of sessions. The client commits to the series. However these series remain flexible in that they can be reduced or augmented according to the specific needs of the client. They are invoiced according to the services actually rendered.
The beneficiary may request payment facilities. Any such request and its conclusion must be agreed to before the start of the coaching.
In the case of coaching that takes place in several disctinct steps, invoices will be issued for each stage unless prior notice to the contrary is given, and the balance will be due before moving on to the next stage.
In the event that the client wishes to terminate the coaching before the end of the agreed programme, the client will be invoiced for stage 1 of home organising in its entirety for the sum of €552.50 for the “Essential” programme and €2340 for the Premium programme. Stages 2 and 3 will be billed at €65 per hour worked + €65 for the time and costs involved in cancelling and closing the file.
Tailor-made coaching will be subject to an estimate and requires a different approach. If the contract is terminated, the home organising services for which the dates have been set will be invoiced, whether or not they have been carried out. This sum will be increased by a further €65/hour for any coaching session outside home organising that has been carried out, plus 50% of the outstanding balance.
All invoices are considered accepted as long as the appointment set is not cancelled at least 48 hours in advance. Sending the invoice constitutes formal notice. In the event of non-payment by the due date, the outstanding balance as well as an interest of 10% per annum will automatically be immediately payable in full, without prior notice. In the event that invoices are not paid within 30 days of their due date, L’Essentiel will be entitled to claim, in addition to late interest, an additional sum equal to 10% of the outstanding balance as a lump sum indemnity. , expressly agreed between the parties. All payments are made in our offices without discount.
In the event of late payment, L’Essentiel will have the option, after notifying the customer in writing, to suspend the execution of the contract until payment is received.
The consumer as defined by the Code of Economic Law may demand the benefit of the application of the pre-described indemnities and interest to the extent and under the conditions set by these terms and conditions, in the event of non-performance of Isabel Leeson’s obligations, L’Essentiel © Rue du Cocher 8 in 7830 Hoves. VAT: BE0561.980.881 General Conditions of Sale – June 2020
Clients who do not warn and are not present for their appointment will be invoiced the full price of the session. If the session was pre-paid it will be considered as fulfilled.
Unpaid invoices will lead to a cancellation or rescheduling of subsequent planned appointments until all payments have been received. Cancellations or rescheduling will be announced 48h before the appointment at the latest.

5. Services

The customer accepts that exchanges and communication between parties following the first meeting take place mainly by email and that any subsequent written confirmation be made by email
In the event that several service dates have been agreed, they are considered firm by the parties. The customer remains free to continue or not the contract, but any cancellation must be made at least 48 hours before the date of appointment. Any appointment cancelled by the client in the 48 hours preceding the day of the mission will be invoiced up to 30% of the amount of the cancelled services.
L’Essentiel may suspend or cancel any service in the event that continuation of the latter proves impossible owing in particular to a clear incompatibility between the client’s demands and obligations and the values advocated by L’Essentiel. Isabel Leeson, L’Essentiel © rue du Cocher 8, 7830 Hoves, Silly. VAT: BE0561.980.881 Terms and conditions June 2020.
In the event that L’Essentiel refer the client to a contact who has followed the same training in Humanist NLP in order to carry out additional missions and services or instead of those of L’Essentiel, the client is informed that this partner does not act as a subcontractor of L’Essentiel and that the latter can in no way be held responsible in any way for any damage suffered by the customer following the intervention of this partner.
In the context of home organising at the coached person’s home: any danger that is out of the ordinary in a dwelling must be reported in advance (e.g. the presence of weapons, potentially dangerous electrical faults, known structural defects, etc.).

6. Mess Anonymus

Participation is confirmed as soon as payment has been received. A session is composed of 5 workshops unless mentioned otherwise in the description. A minimum of 4 and a maximum of 6 participants are required to maintain the value or the session. It is not possible to change groups once the session you booked has started. This is to maintain the integrity of the different groups.
Workshops are either held via Zoom or in person. This information will be announced in the description of each session. Workshops held in person can be held, in turn, in the homes of participants if the group chose to proceed this way.
Cancellations and withdrawals: A participant wanting to cancel their participation can do so. Between 0 and 3 days prior to the session starting: no refund will be given. Between 4 and 8 days prior to the session starting: 50 % refund. From 9 days and more prior to the session starting: full refund. If L’Essentiel cancels the session the participant will receive a full refund.
Dates and times may be changed with the agreement of the participants and according to their availability.
Any disrespectful, judgmental, mocking or other demeaning behaviour by a participant towards another member of the session will have immediate consequences. If the behaviour is the result of clumsiness, lack of knowledge of non-violent communication the participant will be given a single warning. Expulsion from the session will be immediate in the case of several warnings and without any warning in the case of serious behaviour. In these cases no refund will be given for the current unfishined workshop, or for the following ones that will be missed.

7. Intellectual property

The customer may not use the brands, trade name or any other distinctive sign belonging to L’Essentiel without the prior written consent of the latter. The customer agrees not to register or cause to be registered trademarks, trade names or distinctive signs belonging to L’Essentiel or made available by the latter. The content of workshops and coaching (photos, power point presentation etc.) are for the clients individual use and will not, under any circumstance, be shared without written authorisation.
The content of the workshops (photos and Powerpoint) is reserved for the use of the workshops and may under no circumstances be shared without prior written agreement between the two parties.

8. Force majeure

Each party will be able to suspend services and obligations under condition that rendering of said services becomes impossible or unreasonably expensive due to the following circumstances: conflict due to work obligations or any other circumstances beyond our control such as war, fire, general strike, insurrection, requisition, embargo, seized goods, energy restrictions, confinement, missing or late delivery by suppliers provoked by such circumstances.
In the event the client asks to postpone an appointment due to a reasonable force majeur (eg: illness, vehicle break-own, etc.) within 24h of the appointment, L’Essentiel may demonstrate flexibility however this options is limited to 2 separate occurrences within a coaching. Further occurrences will follow the usual terms and conditions.
L’Essentiel may suspend or cancel any support in the event that it proves impossible to continue due to a manifest incompatibility between the client’s requests and obligations and the values advocated by L’Essentiel. Isabel Leeson, L’Essentiel © rue du Cocher 8, 7830 Hoves, Silly. VAT: BE0561.980.881 General terms and conditions June 2020.

9. Litiges et droit applicable

Sauf accord contraire express et écrit entre les parties, les litiges relatifs à la validité, à l’interprétation ou à l’exécution des présentes conditions, portant sur un montant supérieur à 5.000 € et qui ne pourraient être résolus à l’amiable, seront réglés de la façon suivante : Les parties tenteront de résoudre le litige par la médiation conformément au règlement de bMédiation (www.bmediation.eu). La médiation débutera au plus tard 15 jours après la demande de médiation notifiée par une partie à l’autre partie et la durée de médiation ne pourra excéder 30 jours calendrier, sauf accord exprès des parties.
En cas d’échec de la médiation, ou pour tout litige dont l’enjeu est inférieur à 5.000 €, les parties soumettront le litige aux juridictions de l’arrondissement judiciaire de MONS (Belgique).
Les différends découlant du contrat ou en relation avec celui-ci seront soumis au droit belge.

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